Refund policy

Last updated: 01/02/2026

Due to the perishable nature of our products, all sales are final.

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No Returns or Exchanges

We do not accept returns or exchanges on food products.
This policy applies to both shipped orders and local pickup orders.

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Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or thawed due to a carrier issue, please contact us within 24 hours of delivery.

To help us resolve the issue, please include:

• Your order number

• Clear photos of the product and original packaging

Approved claims may be eligible for a replacement or store credit, issued at our discretion. Refunds are not guaranteed.

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Bulk & Local Pickup Orders

• Bulk purchases, half cows, and custom orders are non-refundable once the order is placed

• Local pickup orders are also final once prepared

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Contact Information

For assistance with your order, please contact: